Sunnex Products Ltd.
eShop Official Site
Free Delivery on HKD500 (For Hong Kong Only)

Terms & Conditions

Terms & Conditons

Sunnex Products Limited (“Sunnex”) owns and operates the website sunnexproducts.com (“Website”). This document governs your relationship with our website.

The Terms and Conditions (“Terms”) contained herein, including all pages within this website, shall govern your use of this “Website”.

These Terms apply in full force and effect to your use of this “Website” and by accessing this “Website”, you agree to be bound by these“Terms” in full. You must not use this Website if you disagree with any part of these Terms and Conditions.

 

Age Restriction.

You must be at least 18 years of age to use this “Website”; by using this “Website” or agreeing to these Terms, you warrant and represent to us that you are at least 18 years of age.

 

Intellectual Property Rights.

The intellectual property rights in all software and content (including photographic images) made available to you on or through this “Website” remain the property of “Sunnex” or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Sunnex Products Limited and its licensors. You may store, print, and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

 

Prohibitions.

You are expressly and emphatically restricted from all of the following: publishing any “Website” material in any media; selling, sublicensing, and/or otherwise commercializing any “Website” material transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; using this “Website” in any way that impacts user access to this “Website”; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; send any unsolicited advertising or promotional material, commonly referred to as “spam”; breaching this provision would constitute a criminal offense and “Sunnex” will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

 

No Warranties.

This “Website” is provided “as is,” with all faults, and “Sunnex” makes no express or implied representations or warranties, of any kind related to this “Website” or the materials contained on this “Website”. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

 

General Conditions.

We reserve the right to refuse service to anyone for any reason at any time.

 

Disclaimer of Liability.

In no event shall “Sunnex”, nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this “Website”, whether such liability is under contract, tort, or otherwise, and “Sunnex” including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this “Website”.

 

Indemnity.

You agree to indemnify, defend and hold harmless “Sunnex”, its directors, officers, employees, consultants, agents, and affiliates, from and against any and all liabilities, costs, demands, causes of action, damages, and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

 

Variation.

“Sunnex” shall have the right in its absolute discretion at any time and without notice to amend, remove or vary this Website and/or any page of this website. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

 

Invalidity.

If any provision of these “Terms” is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these “Terms” unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

 

Complaints.

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments through +852 2727 8008 or info@sunnexproducts.com.

 

Waiver.

If you breach these “Terms” and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these “Terms”.

 

Entire Agreement.

The above “Terms”, including any legal notices and disclaimers contained on this “Website”, constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Sunnex Products Limited, and supersede all prior agreements and understandings with respect to the same.

 

Order.

As seller or supplier of the merchandise, we are responsible for managing and administering the site, arranging order processing, and fulfillment for the merchandise you ordered from us (suppliers) through our site.

When you place an order you are making an offer to buy from us the supplier and the merchandise you have specified at the price stated for those merchandises. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

  • Details of what you have ordered
  • Details of the price charged
  • Information about the progress of your order, and estimated dispatch and delivery information.

This communication will be our acceptance of your order. You may track your order status online.

Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase is actually in stock.

We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

  • No sufficient stock to deliver the merchandise you have ordered;
  • No delivery can be arranged for your area; or one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

 

Price and Payment.

We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by us the supplier we cannot state the definite price until we send you our acceptance of your order.

If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

Cancel your order, or contact you to ask you whether you wish to pay the higher price or cancel your order.

If the order is canceled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

We only accept credit card payments made by Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.

We use third-party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.

 

Delivery.

We only make deliveries in the specified areas of Hong Kong from Monday to Friday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered Merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

We may deliver the merchandise in one or more installments, and some of the merchandise may be delivered directly from suppliers. Any times and dates are given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.

Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 24 hours after your order is accepted. Subject to a prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.

We may deliver the merchandise in one or more installments, and some of the merchandise may be delivered directly from suppliers. Any times and dates are given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.

You will become the owner of the merchandise you have ordered when it has been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

Unless otherwise specified, please refer to our site (including our applications and software) for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time.

 

Returns or Exchanges.

Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

Merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered is faulty, defective, or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

  1. The merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes; and
  2. The packaging of the merchandise must be in the condition in which it was delivered to you.

A request for return or exchange can contact our customer service representative via email info@sunnexproducts.com or contact our office 2727 8008 .

You agree and accept that merchandise is acceptable for exchange subject to stock availability.

You agree and accept that it will be “Sunnex” the supplier’s sole discretion whether the Merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

Get the latest news and updates to your inbox

We only use your information to send you emails that are most relevant to your specific role in the foodservice industry.

Newsletter

Online Marketplace